What are the responsibilities and job description for the Head of Customer Administration position at Entyre Inc.?
Would you like to become part of a modern care organization? Then come and join us.
Who We Are
At Entyre Care, we believe that everyone deserves to live a dignified and independent life at home. We support families and friends in providing home care for their loved ones with professional training and fair compensation. Our mission is to ensure that no caregivers feel overwhelmed or unsupported. Learn more about us at www.entyrecare.com.
Your Role: Head of Customer Administration
We are seeking a data-driven, process-oriented leader with an engineering mindset to optimize and scale Entyre Care's customer administration and onboarding operations. This role requires a structured thinker who can analyze complex workflows, leverage data to drive efficiency, and build scalable processes to support a high-growth organization.
You will bridge the gap between the Clinical Team and Sales & Customer Success Team, ensuring a seamless customer experience through automation, process improvement, and strategic decision-making.
Key Responsibilities
- Apply engineering principles (e.g., process optimization, automation, data analytics) to streamline and scale customer administration operations.
- Analyze operational data to identify bottlenecks, inefficiencies, and opportunities for improvement.
- Implement structured process improvements (DMAIC, Lean Six Sigma, workflow automation) to increase efficiency and accuracy.
- Utilize CRM systems (HubSpot preferred), data analytics tools, and workflow automation to optimize customer administration.
- Lead a high-performing team by fostering a problem-solving culture and data-driven decision-making.
Ensure seamless communication and alignment between Clinical, Sales, and Customer Success Teams.
Job requirements
Qualifications Required:
- 5 years of experience in customer administration, business operations, or a related leadership role in a high-growth, service-driven environment.
- Degree in Software, Data Science, Math, Industrial, or Bio Engineering (or equivalent experience).
- Proven experience in process automation, operational efficiency, and data-driven decision-making.
- Strong analytical and problem-solving skills—ability to break down complex workflows and optimize for scalability.
- Experience with CRM systems, customer service platforms, or workflow automation tools.
- Excellent leadership, communication, and cross-functional collaboration skills.
Why Join Us?
- Lead high-impact, cross-functional initiatives in a fast-growing company.
- Work in a data-driven, process-focused environment where engineering principles drive decision-making
- Be part of a collaborative, innovation-driven team that values problem-solving and results.
- Competitive benefits package and opportunities for career growth.
Entyre Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Job Type: Full-time
Pay: From $150,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Salary : $150,000
