Customer Service Supervisor

Job Summary
We are seeking an experienced and motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves overseeing daily operations, managing team performance, and ensuring that customer inquiries are handled efficiently and effectively. The Customer Service Supervisor will also play a key role in training staff, analyzing performance metrics, and implementing strategies to enhance customer satisfaction.

Responsibilities

• Supervise and support the customer service team to ensure high-quality service delivery.
• Manage daily operations, including scheduling shifts and monitoring team performance.
• Train new employees on company policies, procedures, and best practices in customer service.
• Analyze customer feedback and performance metrics to identify areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Communicate effectively with team members and other departments to resolve issues promptly.
• Negotiate with customers when necessary to ensure satisfaction while maintaining company policies.
• Foster a positive work environment that encourages teamwork and professional growth.
• Stay updated on industry trends and best practices in customer service.

Qualifications

• Proven experience in a supervisory or leadership role within a customer service environment.
• Strong project management skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with the ability to engage with customers and team members professionally.
• Ability to analyze data and make informed decisions based on findings.
• Experience in sales is a plus, as it contributes to understanding customer needs better.
• Multilingual abilities are highly desirable to cater to a diverse clientele.
• Strong problem-solving skills with the ability to negotiate effectively in challenging situations.
• A commitment to providing outstanding customer service while managing team dynamics efficiently.

Join us as we strive to create an exceptional experience for our customers while fostering a supportive environment for our team!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Amherst, NH 03031 (Preferred)

Ability to Relocate:

• Amherst, NH 03031: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000