What are the responsibilities and job description for the Patient Access Specialist (Call Center) position at Envera Health?
Envera Health's Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.
We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient.
This is an entry-level remote (work from home) position, we are currently only hiring in: AL, AZ, DE, FL, GA, IL, IA, MD, MI, MO, MT, NM, PA, KY, SC, TN, TX, VA, WI.
Benefits (Full-Time):
- 14 Paid Days Off
- Paid Federal Holidays
- Bonus Program ($400/month)
- Education reimbursement program ($1,500)
- Life Insurance, and Short & Long term disability insurance are provided at no cost
- Eight different Health Insurance plan options that begin after 30 days of employment
- Adoption assistance program (up to $1,500)
- 401k plan matching (5%)
Patient Access Specialist Responsibilities:
- Answer a high volume of calls a day using a multi-line phone. (80 calls/day)
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Gather & input patient demographic and insurance information into the practice management system.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Assist callers and navigate them to the appropriate resources.
- Must meet all attendance and performance standards.
The pay scale for this entry-level position is $16.50 - $21.50 per hour, with Monthly Bonuses based on attendance & performance.
Required Qualifications:
- 1 year of experience in healthcare patient service
- 1 year of experience handling a high volume of inbound calls
- Experience using an EMR and scheduling software
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Preferred Qualifications:
- Call Center experience
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail
About Us:
Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial.
Our Values:
Truth, Collaboration, Joy, Humanity, Performance, Accountability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:
- Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)
Salary : $17 - $22