Program Manager IV/Radio Systems Manager

General Statement of Duties and Responsibilities

The Radio Systems Manager for the Massachusetts State 911 Department is responsible for ensuring the operational integrity, reliability, and performance of the radio communications infrastructure that supports the Department’s PSAP Operations Divisions. This role involves the design, implementation, maintenance, and repair of complex radio systems, including but not limited to, two-way radio systems, microwave networks, and supporting infrastructure.

The Radio Systems Manager will work closely with internal and external stakeholders, including state agencies, emergency service providers, and telecommunications vendors, to optimize radio communications coverage and troubleshoot issues as they arise. This role requires strong technical expertise in radio frequency (RF) engineering principles, familiarity with FCC regulations, and hands-on experience with public safety communication systems. Additionally, the Radio Systems Manager will be involved in planning and executing upgrades, assessing system performance, and ensuring compliance with industry standards to support the evolving needs of emergency services. They should also have the knowledge and will be required to develop RFPs, proposals, etc., for the radio system and equipment, sites, and subscriber units, review vendor proposals and responses, and oversee vendor work to ensure compliance and quality of work.

Traveling is required for this position, with most of the travel concentrated within all areas of Berkshire County, and parts of Hamden and Hampshire County. Occasional travel to other locations within Massachusetts may also be necessary.

Applicants will be required to demonstrate a basic competency in the two-way radio communications field.

To Apply: Please upload both Resume and Cover Letter for this position.

Detailed Statement of Duties and Responsibilities

System Design and Optimization

• Knowledge of and assist vendors with designing and developing communication systems tailored for public safety, including P25-compliant two-way radio systems and microwave backbone infrastructure.

• Assess and improve system performance, focusing on RF coverage, signal integrity, and scalability.

• Utilize RF propagation modeling tools to analyze coverage, identify potential interference, and propose enhancements.

Installation, Maintenance, and Repairs

• Oversee the installation and commissioning of radio communication equipment, such as repeaters, antennas, and base stations.

• Conduct routine maintenance and inspections to ensure optimal performance and prevent service disruptions.

• Perform diagnostics and repairs on radio equipment, addressing issues with RF interference, signal degradation, and connectivity.

Technical Troubleshooting and Support

• Respond to and resolve technical incidents affecting radio communications, including on-call support during emergencies.

• Collaborate with dispatch staff and field responders to quickly diagnose and address communication issues.

• Maintain detailed records of incidents, repairs, and resolutions to support continuous improvement.

Regulatory Compliance and Documentation

• Ensure all communication systems adhere to Federal Communications Commission (FCC) regulations and other relevant standards, such as NFPA and APCO P25.

• Prepare and submit FCC license applications, renewals, and modifications as needed.

• Develop and maintain comprehensive technical documentation for system configurations, procedures, and compliance.

Project Management and Collaboration

• Lead or participate in projects aimed at upgrading or expanding the statewide radio infrastructure.
• Coordinate with state agencies, local public safety entities, and vendors to align on communication requirements and implement effective solutions.
• Manage project timelines, budgets, and resources, ensuring deliverables are met according to specifications.
• Develop RFPs and other proposals for the radio system and equipment, sites, and subscriber units. Review vendor proposals and responses and oversee vendor work to ensure compliance and quality of work.

Training and Development

• Provide technical training to dispatch center personnel and field responders on the operation and troubleshooting of radio equipment.
• Develop training materials and support resources to empower staff with the knowledge needed to handle common technical issues.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!