What are the responsibilities and job description for the IT Supervisor position at Epic HR LLC?
Essential Duties and Responsibilities:
- Install, configure, and maintain Windows based workstations, handheld devices, and servers.
- Provide support to Autonomous Guided Vehicles (AGV).
- Configure and monitor network infrastructure, equipment, devices.
- Setup and maintain user accounts within an enterprise environment.
- Setup and implement RF and wireless devices.
- Setup and troubleshoot various printer technologies.
- Setup and maintain phones, both desk and cell.
- Perform and/or oversee software installation, and upgrades.
- Maintain site licenses for departments and facility.
- Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.
- Develop various training material, SOPs, Run Books and instructional sheets for IT related items.
- Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.
- Establish and perform maintenance programs following company and manufacturer standards.
- Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
- Document network problems and resolutions for future reference.
- Other duties as assigned.
- Travel may be required.
Salary : $68,640
