What are the responsibilities and job description for the IT Systems Support Technician position at Epic Personnel Partners, LLC?
Epic Personnel Partners is hiring an IT Systems Support Technician in Ruther Glen, VA!
IT Systems Support Technician: Systems Support Supervisor: Ensures the smooth operation and maintenance of IT systems, including workstations, servers, and network infrastructure, while providing technical support and troubleshooting. They also develop training materials, maintain confidentiality, and communicate effectively with leadership to implement solutions and preventive measures.
Pay-rate: $20 - $22
Shift: TBD
Key Responsibilities:
- Resolve and log emails sent to IT support.
- Respond and resolve IT related issues over the phone.
- Setup, maintain, troubleshoot company mobile phones
- Desktop and laptop PCs:
- Installation of operating system and user applications
- Routine maintenance
- Data recovery
- Troubleshoot hardware and software issues
- Implement anti-virus software and use for virus and spyware removal as needed
- Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.
- Provide support to Autonomous Guided Vehicles (AGV).
- Resolve any Microsoft imbedded OS configuration issues
- Resolve any mobile and wireless devices.
- Setup, configure, and troubleshoot network devices and infrastructure
- Process approved "I. T Request" forms which could include:
- Creating new user accounts for warehouse software
- Creating new domain/AD accounts
- Create and link shared folders
- Relocating users and hardware within the facility
- Changing users access within warehouse software
- Maintain a clean, neat, organized work area.
- Updating equipment inventory and maintaining assets.
- Other duties as assigned.
Qualifications:
- Strong in Windows OS and Office applications.
- Have experience with network technologies such as switches, routers, access points, etc.
- Strong written and oral communication skills, particularly the ability to explain technical concepts in non-technical terms.
- Ability to work independently or as part of a team to achieve common goals.
- Strong analytical and technical ability to solve complex problems.
- Strong organizational skills needed. Strong customer service and interpersonal skills required.
- Knowledge of Linux is a plus.
- Warehouse experience and warehouse IT experience is a plus.
- Logistics understanding and technology related to logistics within a warehouse environment is a plus.
- Past work or understanding the process of AGVs is a plus.
#CARO-1
Epic Personnel Partners is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have held other job titles of IT Systems Support Specialist, Technical Support Analyst, Systems Administrator, Help Desk Technician, Network Support Technician, Desktop Support Engineer, IT Service Desk Specialist, IT Support Technician, Systems Support Engineer, IT Operations Technician
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $20 - $22
