What are the responsibilities and job description for the Client Services Project Coordinator position at Epiq Systems, Inc.?
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Job Description:
Job Summary: This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to; Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements and Claims Operations.
Job Responsibilities:
- Project Execution – Act as back-up to Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
- Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned
- Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments
- Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments
Job Requirements:
- 1 year work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry
- Excellent verbal and written communication skills with a professional, calm demeanor
- Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required.
- Bachelor’s Degree from an accredited college or university
- Experience with MS Office Suite, specifically Word, Excel and Outlook
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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
