What are the responsibilities and job description for the Computer Support Specialists position at Equiliem?
* Job description
* Basis for award, such as low price or best value (interview/past performance) or a combination of both.
Additional Skill Level, Experience or Other Requirements
Job Title: Desktop Engineer
Location: SUNY Old Westbury
Department: Information Technology Services (ITS)
Reports To: Enterprise Infrastructure Services Manager
Position Type: Full-Time consultant (Occasional evening and weekend hours required)
Contract duration: 3 year contract
Hours: TBD
Position Overview:
SUNY Old Westbury is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services
(ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus
operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a
commitment to responsive, high-quality service. Candidate should have 3 to 5 years experience and working knowledge of the
following:
Key Responsibilities:
o Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
o Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
o Maintain and support enterprise communication systems including:
o Alcatel-Client VOIP and OmniVista 8770
o OpenTouch Voicemail
o Redbox voice recording (VOIP, radio, analog)
o Microsoft Teams Voice (deployment and management)
o Manage and deploy devices using KACE and JAMF endpoint management platforms.
o Process and resolve service tickets using TeamDynamix.
o Provide support for LogMeIn Rescue remote access tools.
o Troubleshoot and support AV systems including Crestron and assist with basic audio production.
o Manage campus printing solutions through PaperCut.
o Maintain IT equipment inventory, service records, and system/network access control for supported environments.
o Collaborate with vendors and technical support teams for issue resolution.
o Assist in supervising student workers within the service desk function.
o Deliver executive-level white glove IT support as needed.
Required Qualifications:
o Proven experience in desktop engineering, technical support, or IT operations-preferably in a higher education or enterprise
environment.
o Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
o Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
o Familiarity with Crestron systems and campus AV environments.
o Excellent communication, documentation, and customer service skills.
o Ability to work independently while also collaborating effectively with diverse campus constituents.
o Must live within 15-20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.
o White glove executive support experience is a strong plus.
o Occasional evening and weekend hours required
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
* Basis for award, such as low price or best value (interview/past performance) or a combination of both.
Additional Skill Level, Experience or Other Requirements
Job Title: Desktop Engineer
Location: SUNY Old Westbury
Department: Information Technology Services (ITS)
Reports To: Enterprise Infrastructure Services Manager
Position Type: Full-Time consultant (Occasional evening and weekend hours required)
Contract duration: 3 year contract
Hours: TBD
Position Overview:
SUNY Old Westbury is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services
(ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus
operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a
commitment to responsive, high-quality service. Candidate should have 3 to 5 years experience and working knowledge of the
following:
Key Responsibilities:
o Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
o Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
o Maintain and support enterprise communication systems including:
o Alcatel-Client VOIP and OmniVista 8770
o OpenTouch Voicemail
o Redbox voice recording (VOIP, radio, analog)
o Microsoft Teams Voice (deployment and management)
o Manage and deploy devices using KACE and JAMF endpoint management platforms.
o Process and resolve service tickets using TeamDynamix.
o Provide support for LogMeIn Rescue remote access tools.
o Troubleshoot and support AV systems including Crestron and assist with basic audio production.
o Manage campus printing solutions through PaperCut.
o Maintain IT equipment inventory, service records, and system/network access control for supported environments.
o Collaborate with vendors and technical support teams for issue resolution.
o Assist in supervising student workers within the service desk function.
o Deliver executive-level white glove IT support as needed.
Required Qualifications:
o Proven experience in desktop engineering, technical support, or IT operations-preferably in a higher education or enterprise
environment.
o Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
o Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
o Familiarity with Crestron systems and campus AV environments.
o Excellent communication, documentation, and customer service skills.
o Ability to work independently while also collaborating effectively with diverse campus constituents.
o Must live within 15-20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.
o White glove executive support experience is a strong plus.
o Occasional evening and weekend hours required
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
