What are the responsibilities and job description for the Computer Support Specialist #18092 position at Knowledge Builders Inc?
Job Description
Job Description:
SUNY Old Westbury is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service.
Day to Day Tasks:
Candidate should have 3 to 5 years' experience and working knowledge of the following:
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.
Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.
We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse
Job Description:
SUNY Old Westbury is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service.
Day to Day Tasks:
Candidate should have 3 to 5 years' experience and working knowledge of the following:
- Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
- Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
- Maintain and support enterprise communication systems including:
- Alcatel-Lucent VOIP and OmniVista 8770
- OpenTouch Voicemail
- Redbox voice recording (VOIP, radio, analog)
- Microsoft Teams Voice (deployment and management)
- Manage and deploy devices using KACE and JAMF endpoint management platforms.
- Process and resolve service tickets using TeamDynamix.
- Provide support for LogMeIn Rescue remote access tools.
- Troubleshoot and support AV systems including Crestron and assist with basic audio production.
- Manage campus printing solutions through PaperCut.
- Maintain IT equipment inventory, service records, and system/network access control for supported environments.
- Collaborate with vendors and technical support teams for issue resolution.
- Assist in supervising student workers within the service desk function.
- Deliver executive-level white glove IT support as needed. Required Qualifications:
- Proven experience in desktop engineering, technical support, or IT operations—preferably in a higher education or enterprise environment.
- Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
- Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
- Familiarity with Crestron systems and campus AV environments.
- Excellent communication, documentation, and customer service skills.
- Ability to work independently while also collaborating effectively with diverse campus constituents.
- Must live within 15–20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.
- White glove executive support experience is a strong plus.
- Occasional evening and weekend hours required
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.
Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.
We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse
