What are the responsibilities and job description for the Electronic Services Specialist position at Equity Bank?
This job was posted by : For more information, please see : Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you\'ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank well help you invest in your community through volunteer opportunities which align with our company initiatives and core values.Responsibilities and ExpectationsParticipates in the daily workflow related to ACH processing involving handling of transmission files and rejects.Review, analyze, and process various ACH listings and reports to ensure appropriate actions are takenProcesses incoming and outgoing wire transfers initiated by both customers and branches within set deadlines.Provides prompt and accurate service to bank personnel with requests, inquires, and problems concerning electronic payment services provided by the bank.Act as an owner of the bank to ensure all regulations, policies, and procedures are followed.Represent the bank in a courteous and professional manner.Make recommendations to management regarding potential process / workflow improvements.Perform other duties as assigned or required.Required Skills & EducationHigh School required; Bachelors preferredMinimum 2 or more years of previous work experience in a financial institution or related industryKnowledge of Electronic Banking ServicesProfessional self-starter who can work independently - yet demonstrates teamwork in facilitating workflowUnderstands how to prioritize effectively and remains both focused and organized when faced with the pressure of continuous deadlines and requestsAn excellent communicator who has above average written and verbal communication skills; a person who pays continuous, high-level attention to detail and always presents a professional, business-like mannerMust have strong proficiency in various PC applications, including MS Office SuiteExperience with ACH paymentsAccredited ACH Professional (AAP) certification a plusAttention to detail with ability to self-motivate and prioritize tasksAbility to learn and comprehend new system processesTeam playerReliability, flexibility, professional etiquette and sound judgment are importantFamiliarity with state and federal banking regulationsProblem solving, logic and basic mathematical computation skills.
