IT Hardware Configuration & Refurbishment Technician

Why We Exist:

At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow.

What We Actually Do:

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry.

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community.

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

• Respect your peers and place of work
• Strive to always set the next person up for success
• Seek out feedback in hopes to become better
• Give of yourself while expecting nothing in return

If you can commit to those values we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect!

AFTER YOU APPLY:

Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

THE PERKS:

• Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program
• 401(k) with company match
• Competitive wages
• Welcoming, caring, and dedicated team members
• Fun culture with family-like vibes
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!

All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!

THE OPPORTUNITY:

The IT Hardware Configuration & Refurbishment Technician is responsible for the setup, configuration, and refurbishment of IT assets. This role requires technical expertise, attention to detail, and the ability to work with various hardware and software systems.

This is a full-time hourly (non-exempt) position, with starting pay of $20 an hour. Standard hours are M-F 8am - 5pm with a 1 hour lunch break.

THE DAY TO DAY:

Device Provisioning and Configuration

• Access and utilize IT Asset Management (ITAM) software for asset management
• Provision devices using automated deployment tools (e.g. Autopilot)
• Configure special builds on demand (e.g. for radiology or other specialized depts)
• Ensure all products are properly labeled with correct SKUs and asset tags

Hardware Refurbishment

• Test, validate, and reimage equipment received from disposal jobs and ITAM returns
• Prepare refurbished equipment for redeployment
• Perform necessary repairs and upgrades on returned hardware
• Clean and sanitize equipment to meet quality standards
• Package equipment for redeployment when completed

Quality Assurance

• Conduct thorough testing of configured and refurbished devices
• Verify functionality of all hardware components and installed software
• Ensure compliance with company standards and client specifications

Documentation and Reporting

• Document RMA (Return Merchandise Authorization) details
• Submit RMA information to purchasers and vendors
• Maintain accurate records of all work performed on assets
• Generate reports on refurbishment activities and asset status

Warranty Management

• File warranty claims for defective equipment
• Track warranty claim status and follow up as necessary
• Coordinate with vendors for warranty repairs or replacements

Inventory Management

• Assist in maintaining accurate inventory of spare parts and components
• Report low stock levels of frequently used parts
• Organize and manage the technical work area

Technical Support

• Provide technical guidance to other team members when needed
• Troubleshoot hardware and software issues
• Escalate complex problems to appropriate IT teams

Process Improvement

• Identify and suggest improvements to refurbishment and configuration processes
• Stay updated on new technologies and best practices in IT asset management
• Participate in training sessions to enhance technical skills

Compliance and Security

• Adhere to data security protocols when handling assets
• Ensure proper data wiping procedures are followed for all refurbished devices
• Comply with environmental regulations for proper disposal of electronic waste

Collaboration

• Work closely with the ITAM Inventory team to coordinate asset flow
• Communicate effectively with project managers and clients regarding special configurations
• Assist in training new team members on technical procedures

THE VITALS:

• 1 years of experience in IT hardware configuration and refurbishment
• Strong knowledge of Windows and Mac operating systems
• Familiarity with automated deployment tools (e.g. Autopilot)
• Experience with various hardware components and their installation
• Understanding of IT asset management principles
• Strong problem-solving and analytical skills
• Excellent attention to detail
• Good communication skills

PHYSICAL REQUIREMENTS:

• The ability to stand in one place for extended periods of time without fatiguing.
• Ability to work and look at a computer screen for extended hours per day.
• Ability to sit and/or stand for consecutive hours.
• Ability to lift/push/pull 50 lbs.

OTHER REQUIREMENTS:

• Legally authorized to work in the United States.
• The ability to speak/read English fluently.
• The ability to pass a drug test.
• The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference.

All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com.

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.