Golf Operations - Assistant Manager

Job Type Part-timeDescriptionI. Position Assistant Manager - Guest Services TeamII. Classification Full-Time or Part-Time Seasonal, Hourly, Non-ExemptIII. Reports to Director of Golf & LodgingGuest Services Manager IV. Job Purpose Daily management of Outside Service staff while ensuring operation runs efficiently. Assist with employee training and enhance our customers' satisfaction while incorporating the Erin Hills Mission Statement goals.RequirementsV. Schedule / Qualifications / Appearance Expected to work full time 5 / 6-Days per week. (40 - 50 hours) (Guaranteed minimum of one, 2-3 day off period per month)Will be expected to have a clean appearance while on property, including uniform.Position requires ability to frequently walk, sit, stand for up to 8 hours a dayBe able to lift 50 lbs. VI. Primary Responsibilities Area of Responsibility (Bag Drop, Greeter Post, Practice Facility, Locker Room, Welcome House)Assist with training sessions for new hires & returning staffPreparation, upkeep & cleanliness of areas of responsibility Preparation & direction to create documents for daily operations (Luggage Tags, Lodging Sheets, etc.)Guest Quality AssuranceApproach guest with comments regarding their experienceHelp to resolve conflicts with guest complaints Staff EvaluationsContinuous aid & growth of all employeesKeep positive attitude to maintain positive work environment!Keeping staff busy and committed to making the Erin Hills Experience great! Guest Experience Help with clinics and lessons as directed by Head Golf ProfessionalTake initiative to sign up for tournaments & putting contests as needed (Paid)