What are the responsibilities and job description for the Customer Operations Manager position at ERX - Eriks Industrial Services Ltd.?
Role : Customer Operations Manager
Location : Burton
ABOUT THE ROLE –
To maintain an ongoing relationship with selected customers and sales staff.
The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Leadership, management, and development of team on site
Complete ownership of the customer relationship
Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
Responsibility for driving the success of the site, including P&L
Responsible for driving the success of site KPI's
Continuous Improvement initiatives relating to the stores and associated processes
People Management and Leadership
Problem solving
Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
Being both an escalation and initial point of contact for the customer
Responding to client enquiries and requests – Non-stock, across multiple vendors.
Ensure order expediting is up to date
Working Hours :
Mon - Fri : 8.00am - 16.30pm
Working Hours : 40
Breaks : 30 mins
ABOUT YOU –
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.
Your main skills will include :
Organisation
Problem solving
Customer focus
Communication
Leadership & Management
Your offer :
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including :
25 days plus bank holidays annual holiday entitlement
Ability to purchase an additional 5 days holiday subject to scheme rules
Contributory Pension Scheme
Cycle to Work Scheme
Life Assurance
Up to 1 day’s paid leave to concentrate on your wellbeing
A full integrated Employee Assistance Programme including a 24 / 7 helpline for emotional and practical support, as well as financial and legal support including :
Unlimited mental health support from qualified mental healthcare professionals
24 / 7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
Six 1-2-1 nutritional video consultations per year
Six 1-2-1 digitally delivered personal training sessions per year
360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
Physiotherapy — eight sessions a year shared between you and your partner
Medical second opinions
Savings and discounts for savings on weekly costs
On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
Company Sick Pay from day 1
Group Income Protection – after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
Car or Car allowance
About us :
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
