Account Manager

Brief Description

JOB FUNCTION/ PURPOSE

The Account Manager is responsible for client relations, account management, and marketing aspects of operating multiple projects within an assigned area.

Responsibilities

• Manages customer contracts. Verifies that all aspects of contracts are billed. Work with operations and maintenance managers to ensure understanding of contracts. Develops and updates reference guides for maintenance and operations personnel.
• Manages sales and revenue generation within districts. Reviews and monitors financial performance.
• Ensures that all customer inquiries and disputes are resolved in a timely and mutually satisfactory manner.
• Manages rate orders, verify it is applied correctly and ensures that clients understand billing processes.
• Handles client relations marketing and entertainment. Documents account management plans for each district. Oversees account management, including approval of all invoices and expenses.
• Attends board meetings. Updates report and sends to Branch Manager, Director of Customer Relations, and Regional Manager prior to meeting (at least two days in advance).
• Ensures that all SOPs are followed, and DOT, OSHA and other requirements are met. Assists with facility inspections.
• Other duties as assigned
  
  

Education/Experience: Bachelor’s degree and 5 years of experience in the operation of a water or wastewater treatment facility or an equivalent combination of education and experience.

Licenses/Certifications: Valid Driver’s License. Ability to obtain appropriate water or wastewater certification based on facility managed.

Technical: Knowledge of water/wastewater facilities. Working knowledge of OSHA requirements, DOT regulations, Utility SOPs, etc. Advanced proficiency with Microsoft Office applications & internet. Ability to interpret analytical results.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges other through productive discussion.

Problem Solving & Quality: Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develops innovative & creative solutions.

Managing for Results: Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances completing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & experience.

Leadership & Initiative: Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.

PHYSICAL DEMANDS

Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladder.

TRAVEL

5-10%

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.