What are the responsibilities and job description for the Solutions Specialist position at ESG?
About the Role:
The Solutions Specialist plays a critical role in understanding client needs and delivering tailored business solutions that drive efficiency and growth. This position requires a deep understanding of our service offerings and the ability to communicate their value effectively to clients. The major end result of this role is to enhance client satisfaction and retention through exceptional service delivery and problem-solving capabilities. By collaborating with cross-functional teams, the Solutions Specialist will ensure that solutions are implemented successfully and meet the specific requirements of each client. Ultimately, this role contributes to the overall success of the organization by fostering strong client relationships and driving business results.
A TMS Solutions Specialist focuses on certification testing with trading partners, implementation testing with clients, authoring simple business logic, participating in various conference calls, and providing assistance to the Production Team. A Solutions Specialist will work to learn all TMS tools and processes. Solutions Specialist may be assigned clients and markets to manage, with support of team members or management. Proficiency of these steps leads to the Solutions Consultant role.
Position Responsibilities:
Experience
The Solutions Specialist plays a critical role in understanding client needs and delivering tailored business solutions that drive efficiency and growth. This position requires a deep understanding of our service offerings and the ability to communicate their value effectively to clients. The major end result of this role is to enhance client satisfaction and retention through exceptional service delivery and problem-solving capabilities. By collaborating with cross-functional teams, the Solutions Specialist will ensure that solutions are implemented successfully and meet the specific requirements of each client. Ultimately, this role contributes to the overall success of the organization by fostering strong client relationships and driving business results.
A TMS Solutions Specialist focuses on certification testing with trading partners, implementation testing with clients, authoring simple business logic, participating in various conference calls, and providing assistance to the Production Team. A Solutions Specialist will work to learn all TMS tools and processes. Solutions Specialist may be assigned clients and markets to manage, with support of team members or management. Proficiency of these steps leads to the Solutions Consultant role.
Position Responsibilities:
- Analyzes, evaluate and define client needs
- Create and execute implementation test plans
- Create data dictionaries, data mapping guidelines and other pertinent documentation
- Manage client and trading partner requirements as well as offer solutions
- Interpretation of market specific Implementation Guidelines and format specifications (EDI, XML, etc)
- Monitor market conditions
- Perform unit testing translation solutions
- Support the daily transaction environment and resolve issues related to transmission and customer and carrier data flow integrity, audits and controls
- Communicate with internal resources within Mapping, Production, Security, QA and Development/IT
- Manage testing with trading partners in support of established testing plans
- Identify cross-market business rule and data validations as well file specification consistency
Experience
- Ability to work on multiple projects, meet tight deadlines, and creatively solve problems
- Ability to work with both business and technical personnel
- Attention to detail and solid organizational skills a must
- Excellent communication skills, both written and verbal
- Proficiency in all Microsoft Office products
- Two plus years of experience providing project implementation support
- Working knowledge of a variety of file formats, EDI X12 standards a plus
- Bachelor’s degree or related work experience
- None expected
Salary : $56,500 - $75,000
