What are the responsibilities and job description for the Med Spa Front Desk Associate position at Essential Therapies Spa?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
- Answer phone calls promptly, addressing inquiries and providing information about hotel services.
- Handle guest requests and complaints with professionalism, escalating issues when necessary.
- Maintain accurate records of guest information and reservations using hotel management software.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments and maintain cash drawer accuracy throughout shifts.
Qualifications
- Previous experience in a hospitality environment is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone systems and basic computer application; experience in a day/med spa preferred.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing guest requests and reservations.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Every weekend
Work Location: In person
Salary : $16