Manager, Configuration Center

About the Role:

We are seeking a Depot Configuration Center Manager to oversee and drive the productivity of our in-house technical services team. This role is crucial in ensuring our Depot Services operations run smoothly, maintaining efficiency in asset configuration, repair, and lifecycle management for a variety of Retail, Office, and Consumer Technology equipment.

The ideal candidate will have a strong technical background in asset management, device repair & configuration, and network fundamentals. Additionally, experience in process improvement and leadership is essential for guiding our team and ensuring high-quality service delivery.

Key Responsibilities:

• Team Leadership & Operations:
• Supervise Depot Configuration Center Technicians and provide guidance on staffing and performance.
• Manage workflows, priorities, and production schedules to meet customer commitments.
• Monitor technician productivity, policy adherence, attendance, and quality standards.
• Assist with production tasks as needed to meet deadlines.
• Customer & Business Management:
• Serve as the primary point of contact for escalations, ensuring timely communication and resolution of issues.
• Provide regular updates to upper management regarding department status, challenges, and opportunities.
• Work with customers to assess technical needs, propose solutions, and provide feedback for continuous improvement.
• Technical & Process Improvement:
• Oversee hardware and software configurations, repairs, and network setup for a range of technology equipment.
• Evaluate and update technical documentation to ensure accuracy and efficiency.
• Identify and implement process improvements to enhance department effectiveness and profitability.

• Prior experience in a technical field with a focus on asset management, device repair, configuration, and network fundamentals.
• Proven leadership experience with the ability to delegate, prioritize, and manage department operations.
• Strong troubleshooting and diagnostic skills related to PCs, laptops, printers, scanners, mobile devices, and POS technology.
• Familiarity with Excel functions and systematic asset tracking.
• Excellent written and oral communication skills for team and customer interactions.
• Ability to work in a fast-paced, hands-on environment, ensuring quality and efficiency in operations.

Preferred Qualifications (a Plus):

• Experience with MDM software for device management.
• Familiarity with system management software for enterprise IT environments.
• Knowledge of Oracle-based POS software and related system configurations.

Why Join Us?

This is an opportunity to play a key role in our growing Depot Services operation, directly impacting our ability to provide high-quality technical solutions. You will lead a team, interact with key customers, and help drive process improvements that enhance service delivery and profitability.

If you have a strong technical background, leadership experience, and a passion for operational efficiency, we encourage you to apply!