What are the responsibilities and job description for the Sales Account Manager position at Estes Express?
Job Summary :
Develop and implements strategies to maintain and / or expand sales and promote Estes transportation services within an assigned territory
Provide reports on the sales activities for a given period of time
Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships
Interface with the customer to understand the customer's overall objectives and requirements
Contact customers on a regular basis to maintain account relationship
Advise customer of Estes' new product and service offerings and obtain feedback on service products
Share details with customers on additional offerings to provide value added service
Expedite the resolution of customer concerns
Prepare and conduct service presentations to the customer
Contribute to the quarterly / annual business forecasting by providing account trends and future customer needs
Promote world-class customer care throughout the terminal
Meet and exceed predetermined sales goals and objectives and reports on progress weekly
Regular attendance is required.
This is not an all-inclusive list of job requirements and / or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications :
Bachelor's Degree or any combination of education and experience which would provide an equivalent background; Master’s Degree a plus
Three years of experience in Sales highly preferred; LTL / transportation sales experience a plus
Ability to manage multiple accounts and priorities required
Strong verbal, written and listening communication skills required
Strong work ethic, organization and problem skills required
Strong Microsoft Office skills required
A valid driver’s license is required
Travel within assigned territory to develop customer relationships and overnight stays as needed for training and development required
Prior CRM experience preferred; SalesForce CRM experience highly preferred
Ability to work all shifts and in all areas relative to the needs of the terminal as business needs dictate
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and / or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.
