What are the responsibilities and job description for the Customer Solutions Rep IV position at eTeam Inc.?
Job : Customer Solutions Rep IV
Duration : 2 Years
Location : Boise, ID, 83714
Job Description :
- Utilize expert knowledge to develop new concepts and techniques.
- Work independently on highly complex assignments requiring strong judgment and initiative.
- Validate customer entitlement and manage service requests through various access channels.
- Monitor service events for compliance and provide resolution based on analysis.
- Lead projects for process or quality improvements and document changes.
- Handle escalated customer cases and drive actions in post-incident reviews.
- Manage multiple tasks or cases simultaneously without supervision.
- Mentor and supervise other non-exempt employees, providing training as needed.
- Serve as a process and subject matter expert on delivery types.
Education and Experience
Knowledge and Skills
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