What are the responsibilities and job description for the Customer Support Specialist position at eTeam?
Job Title : Operations Support Specialist
Duration : 12 Months
Location : South Jordan, UT Hybrid (3 days in office & 2 days WFH)
Pay Rate : $18 to $20 / hr on W2
Job Responsibilities
Respond to and coordinate with clients / business areas in regarding returned mail inquiries
Respond to internal and external inquiries and ensure maintenance of SLAs
Work with clients or internal stakeholders as information is required or requested
Support the reconciling of unclaimed assets as needed
Work on assigned projects on an as-needed basis to support Escheatment Operations
Identify and escalate potential process anomalies to management in a timely manner
Qualifications
Demonstrated experience identifying and addressing client needs : actively participating in discussions and meetings
Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.
Ability to effectively present information and respond to questions from business areas, managers and clients.
Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
Project management capabilities.
Strong critical thinking, organizational, and problem-solving skills.
Considerable technical skills, large data management processing, and MS Excel experience.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Support Specialist?
Sign up to receive alerts about other jobs on the Customer Support Specialist career path by checking the boxes next to the positions that interest you.
