What are the responsibilities and job description for the Customer Support Specialist position at Voze?
About Us
VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.
Are you looking to kickstart your career in a dynamic and supportive environment? As a Customer Support Specialist at Voze, you'll be the first point of contact for our customers, guiding them through our innovative technology. You'll help build strong relationships by answering questions, solving problems, and ensuring their needs are met. Plus, you'll have the opportunity to grow professionally while working with a forward-thinking company.
What You'll Do:
Requirements
What You'll Need:
What You'll Get:
To apply, please submit your resume and a cover letter detailing your experience and why you are a fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.
VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.
Are you looking to kickstart your career in a dynamic and supportive environment? As a Customer Support Specialist at Voze, you'll be the first point of contact for our customers, guiding them through our innovative technology. You'll help build strong relationships by answering questions, solving problems, and ensuring their needs are met. Plus, you'll have the opportunity to grow professionally while working with a forward-thinking company.
What You'll Do:
- Respond to customer support requests via phone and email, providing timely and friendly assistance
- Help customers troubleshoot technical issues and answer product-related questions
- Understand customer needs and recommend the right solutions to meet their goals
- Keep track of support requests, document interactions, and ensure issues are resolved
- Follow up with customers based on our service level agreements (SLAs)
- Escalate more complex issues to our internal teams to ensure quick resolutions
Requirements
What You'll Need:
- A positive attitude and a desire to approach challenges with a "Founder's Mentality."
- Some experience in customer-facing roles is a plus, but not required
- A passion for helping customers and ensuring they have a great experience
- Patience and empathy when explaining technical information to non-technical users
- Familiarity with customer relationship management (CRM) systems is helpful but not essential
- Problem-solving skills and the ability to think critically in real-time
- Strong multitasking and organizational abilities to handle multiple requests at once
- Clear communication skills, both written and verbal, to effectively assist customers
- Basic understanding of iPhone and Android mobile devices
- A knack for prioritizing tasks and addressing urgent customer issues
What You'll Get:
- Competitive pay to match your dedication
- Flexible hours to fit your schedule
- A chance to work with cutting-edge AI technology
- A supportive, collaborative, and innovative work culture
- Opportunities to grow and develop professionally
To apply, please submit your resume and a cover letter detailing your experience and why you are a fit for this role. We look forward to reviewing your application and discussing how you can contribute to our team's success.