What are the responsibilities and job description for the Tools Support Engineer position at Ethires LLC?
Job Details
Job Title: Tools Support Engineer
Location: Hybrid/Coppell, TX
Contract: 6 months of contract
Responsibilities:
- Provide Tools Support for ALM
- Troubleshooting issues reported by Users.
- Responsible for creating new users.
- Responsible for creating new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support ALM tool related topics.
- Support PMT organization to deploy current and new tool suites to engineering projects.
- Support users by creating tool related scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manager, Change and Problem Resolution manager to monitor and extract audit reports from the ALM tools.
- Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
- Monitoring
- Support multiple projects across different time zones.
- Administrative tasks for Application Maintenance
- Migration of projects to latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Microfocus QC /ALM / Octane project creation and maintenance
- Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
- Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
- Administrative tasks for implementing ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
- Designing and developing workflows and configurations
- Development of template projects and cross project customization
- Customizing within the dashboard/reporting module
- Identify, analyze, and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
- Development and communication of tool usage and best practices
- Understanding and developing SQL queries
- Knowledge of macro creation
- Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
- Ability to think of new solutions and be proactive to go with a can-do attitude.
- Proven verbal and written skills to communicate / report both technical and non-technical audiences.
- Leadership Expectations
- Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
- Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
- Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
- Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.
- Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
- Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.
Qualifications:
- 5 In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as tool roll out, configuring tools to projects and business needs and training.
- Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
- Excellent organizational and interpersonal skills (required)
- Excellent time management skills (required)
- Excellent written and verbal communication skills (required)
- Excellent analytical and problem-solving skills (required)
- Ability to work independently with minimal supervision (required)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
