Director of Operations

About Ethos MedSpa:

Ethos Medspa is a premier medical spa specializing in advanced aesthetic treatments, skincare, and wellness services. With multiple locations in St. Louis and Chicago, we are committed to providing top-tier patient care, innovative treatments, and a luxury experience.

At ETHOS, our leadership is rooted in expertise, collaboration, and a commitment to excellence. Led by dynamic duo founders John Rodriguez and Dr. Aeron Sheffield, DNP, our team thrives on a culture that prioritizes precision, teamwork, and personal well-being.

John Rodriguez brings over 25 years of executive leadership experience, having served in a C-suite role for a $ 140 M organization. His strategic vision and operational expertise drive the business forward, ensuring sustainable growth and innovation. Dr. Aeron Sheffield, a renowned medical aesthetic key opinion leader, professor, and national trainer for Allergan (creators of Botox), brings clinical excellence and a passion for education to our team. Together, they cultivate a high-performance environment where success is measured not just in business outcomes but in the well-being of our people.

Our Core Values - ETHOS:

• Excellence – We believe that success is in the details. By doing all the little things right, we set a standard of exceptional service and results.
• Teamwork – We are one team, united in our mission. Collaboration and mutual support ensure we achieve more together.
• Harmony – A healthy, non-toxic work environment is essential for long-term success. We foster respect, open communication, and a positive culture.
• Others – Giving back is a responsibility we embrace. Whether through philanthropy, mentorship, or community service, we contribute to something greater than ourselves.
• Self – Taking care of yourself is just as important as caring for others. We prioritize work-life balance, wellness, and a culture of mutual support.

At ETHOS, our leadership and team culture are the foundation of our success, empowering every individual to thrive while making a meaningful impact.

We are seeking a Director of Operations to oversee and optimize our multi-location medical spa operations. This individual must have a proven track record in the medical aesthetics industry, strong leadership skills, and a passion for delivering exceptional results.

Ethos's healthy team culture is

Key Responsibilities:

• Strategic Leadership: Oversee daily operations across multiple locations, ensuring consistency in service, quality, and customer experience.
• Operational Excellence: Develop and implement operational policies, procedures, and best practices to enhance efficiency and profitability.
• Financial Management: Monitor budgets, revenue, expenses, and KPIs to drive business growth and optimize profitability.
• Team Development: Recruit, train, and mentor high-performing teams, fostering a culture of accountability, professionalism, and excellence.
• Compliance & Safety: Ensure adherence to all regulatory guidelines, medical protocols, and safety standards.
• Marketing & Sales Support: Collaborate with marketing teams to drive patient engagement, retention, and revenue growth.
• Technology & Systems: Optimize scheduling, EMR, and POS systems for seamless patient flow and operational efficiency.
• Vendor & Inventory Management: Oversee relationships with suppliers, negotiate contracts, and ensure adequate stock levels.
• Patient Experience: Continuously improve the patient journey, ensuring top-tier customer satisfaction and retention.

Qualifications & Experience:

• 3-5 years of experience are required in a medical spa, dermatology, plastic surgery practice, or related field.
• Multi-location management experience preferred.
• Strong leadership and team-building skills.
• Knowledge of aesthetic treatments, skincare, and medical regulations.
• Financial acumen with experience managing budgets, P&L, and KPIs.
• Experience implementing operational improvements and scaling businesses.
• Strong problem-solving, communication, and organizational skills.
• Proficiency in EMR, scheduling, and POS systems.

Benefits:

• Competitive salary & performance-based bonuses
• Paid time off
• Employee discounts on treatments & products
• Career growth opportunities within a dynamic, expanding organization

If you are an experienced leader with a passion for medical aesthetics and operational excellence, we invite you to apply!

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience to john@ethosmedicalspa.com. No calls, please.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Ability to Relocate:

• Chesterfield, MO 63005: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $30 - $40