What are the responsibilities and job description for the Customer Service Representative position at Euro London Appointments?
Position Overview
We are currently seeking a dedicated and friendly individual to join our team as a Customer Service Advisor at our Illinois site. This is an excellent time to join our customer service team due to the huge growth we've seen in recent years.
The role involves addressing customer inquiries, resolving issues, and ensuring customers have a positive experience. Key responsibilities include:
- Assisting customers via phone, email, and chat.
- Providing information about our products and services.
- Resolving customer queries and concerns in a timely and professional manner.
- Maintaining accurate customer records and data.
- Collaborating with colleagues to ensure excellent service delivery.
Requirements
- 1-2 years of experience in customer service.
- Able to occasionally travel across the USA.
- Excellent communication and interpersonal skills.
- A problem solver with a positive attitude.
- Enjoy working in a team-oriented environment.
- Technical support experience is advantageous but not essential.
What We Offer
- Competitive salary bracket with regular reviews based on hard work and performance.
- Annual performance-based bonus.
- Company pension and discount on company products.
- Free parking and discounted canteen.
- Progression opportunities in a fast-growing company.