What are the responsibilities and job description for the Scheduling Specialist: Remote! position at Eurofins USA Consumer Product Testing?
Job Description
Job Description
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
Eurofins Food Safety Systems provides globally recognized, accredited auditing and certification services that are focused on process optimization, risk reduction, and brand reinforcement. Services provide customized, strategic evaluations designed specifically to solve industry challenges and promote informed, unbiased business decisions. Eurofins maintains an uncompromising commitment to quality and client service.
Key Position Responsibilities :
- Client on-boarding and schedule audits - plan audits 6 – 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit / task; schedule audits including planning re-certification audits and surveillance audits.
- Provide best possible trips, working with customers and auditors on audit dates
- Create proposals for current customers, if needed
- Set audits up in various software programs and provide checklist to auditors and to customers
- Send confirmation emails and audit plans to customers and auditor assignment forms to auditors; follow-up to assure receipt of necessary documentation.
- Requesting customers register for desired accredited software, and complete registration if necessary
- Analyze customer data for trends and trackability
- Answering a multi-line phone system, must provide exceptional customer service
- Keep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken.
- Ensure all certification scheme / scope requirements are being met
- Customer issue resolution and escalation
- Additional projects as assigned by Operations Manager.
Essential Duties :
Knowledge Requirements :
Qualifications
Education / Experience :
Additional preferences :
Ability and / or Skills (BMQ) :
Additional Information
Position is Full-Time, Monday-Friday, 8 : 00 a.m.-5 : 00 p.m., with additional hours, as needed.
What we Offer :
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Consumer Product Testing is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
