What are the responsibilities and job description for the Scheduling Specialist Remote position at Eurofins USA Consumer Product Testing?
Job Description
Eurofins Food Safety Systems provides globally recognized, accredited auditing and certification services that are focused on process optimization, risk reduction, and brand reinforcement. Services provide customized, strategic evaluations designed specifically to solve industry challenges and promote informed, unbiased business decisions. Eurofins maintains an uncompromising commitment to quality and client service.
Key Position Responsibilities :
- Client on-boarding and schedule audits - plan audits 6 – 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit / task; schedule audits including planning re-certification audits and surveillance audits.
- Provide best possible trips, working with customers and auditors on audit dates
- Create proposals for current customers, if needed
- Set audits up in various software programs and provide checklist to auditors and to customers
- Send confirmation emails and audit plans to customers and auditor assignment forms to auditors; follow-up to assure receipt of necessary documentation.
- Requesting customers register for desired accredited software, and complete registration if necessary
- Analyze customer data for trends and trackability
- Answering a multi-line phone system, must provide exceptional customer service
- Keep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken.
- Ensure all certification scheme / scope requirements are being met
- Customer issue resolution and escalation
- Additional projects as assigned by Operations Manager.
Essential Duties :
Knowledge Requirements :
Qualifications : Qualifications
Education / Experience :
Additional preferences :
Ability and / or Skills (BMQ) :
Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff
Detail oriented with documentation
Self-motivated
Strong time management skills
Ability to work independently and efficiently
Excellent verbal and written communication skills
Excellent technical writing ability
Works well under pressure and handles adverse situations
Problem solving ability
Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information
Position is Full-Time, Monday-Friday, 8 : 00 a.m.-5 : 00 p.m., with additional hours, as needed.
What we Offer :
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Consumer Product Testing is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
