What are the responsibilities and job description for the Scheduling Specialist Remote position at Eurofins?

Eurofins Food Safety Systems provides globally recognized accredited auditing and certification services that are focused on process optimization risk reduction and brand reinforcement. Services provide customized strategic evaluations designed specifically to solve industry challenges and promote informed unbiased business decisions. Eurofins maintains an uncompromising commitment to quality and client service.

Key Position Responsibilities :

Client onboarding and schedule audits plan audits 6 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit / task; schedule audits including planning recertification audits and surveillance audits.
Provide best possible trips working with customers and auditors on audit dates
Create proposals for current customers if needed
Set audits up in various software programs and provide checklist to auditors and to customers
Send confirmation emails and audit plans to customers and auditor assignment forms to auditors; followup to assure receipt of necessary documentation.
Requesting customers register for desired accredited software and complete registration if necessary
Analyze customer data for trends and trackability
Answering a multiline phone system must provide exceptional customer service
Keep records in software system of customer interactions; recording details of inquiries complaints or comments as well as actions taken.
Ensure all certification scheme / scope requirements are being met
Customer issue resolution and escalation
Additional projects as assigned by Operations Manager.

Essential Duties :

Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its auditing clients.

Attend auditor update meetings

Review application and account information with input into pertinent systems.

Applies good practices in all areas of responsibility as appropriate

Regular attendance and punctuality

Demonstrates and promotes the company vision

Review application and account information with input into pertinent systems.

Conducts all activities in a safe and efficient manner

Performs other duties as assigned

Knowledge Requirements :

Administration and Management Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources.

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

Technical Knowledge of food safety certification scheme requirements food product and management system accreditation requirements quality management systems

Qualifications :

Education / Experience :

BS degree in food related or relative experience preferred

Proficient with Excel

Additional preferences :

Experience in the auditing industry preferred

HACCP Training PCQI

Ability and / or Skills (BMQ) :

Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff

Detail oriented with documentation

Selfmotivated

Strong time management skills

Ability to work independently and efficiently

Excellent verbal and written communication skills

Excellent technical writing ability

Works well under pressure and handles adverse situations

Problem solving ability

Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information :

Position is FullTime MondayFriday 8 : 00 a.m.5 : 00 p.m. with additional hours as needed.

What we Offer :

Excellent full time benefits including comprehensive medical coverage dental and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Eurofins is a M / F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

Remote Work : Employment Type :

Fulltime

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