Customer Service Manager

Responsibilities

Cashier Department

· Ensure accuracy and security of all cash received through front end, by upholding money-handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on over/shorts.

· Assist in scheduling coverage of cashier shifts and Information Desk.

· Work with Scanning Coordinator to ensure proper functioning of point-of-sale system with prompt repairs and necessary programming changes.

· Develop and maintain cashier training system. Maintain and update cashier training manual.

· Ensure adequate register supplies are available.

· Ensure cashiers are aware of price changes, specials, and all changes in store policies and procedures affecting cashiering.

· Coordinate tasks and projects for cashiers when there are no customers to check out.

· Assist bookkeeping in collecting on bad checks as needed.

· Ensure adequate level of front-end supplies (register tape, pens, sacks, etc.) at registers.

Manager on Duty

· Schedule coverage of MOD shifts by designated management staff.

· Work regular MOD shifts, (see MOD job description.)

· Train staff in security procedures, (e.g. dealing with shoplifters, disorderly customers, robberies, etc.)

Physical Store Maintenance

· Supervise cleaners in maintaining store and grounds in clean, orderly condition, meeting Health Department standards.

· Coordinate major department cleaning projects with department heads and Member-Worker Coordinator.

· Ensure purchase of adequate cleaning supplies and equipment.

· Maintain list of repair and maintenance services for staff to call in her/his absence.

· Delegate small repair and maintenance tasks to staff and member-workers as needed.

Personnel Management – for Cashiers and Desk Staff

· Make hiring recommendations of qualified applicants with final approval of Store Manager.

· Ensure on-the-job training.

· Conduct performance evaluations.

· Take disciplinary action as needed following established policies.

· Recommend pay raises within department payroll allocation.

· Schedule hours for front end department within payroll allocation.

· Organize department meetings.

· Ensure department staff is informed of policy changes.

General Management

· Attend management team meetings and all-staff meetings.

· Answer and route phone calls, take and route messages as needed.

· Perform other tasks assigned by Customers Service Manager/MOD/Store Manager.

Job Qualifications

· Supervision experience--hiring, training, evaluating

· Experience developing systems and procedures

· Experience serving the public

• Willingness to work nights and weekends.

General Qualifications

• Demonstrated ability to handle multiple demands
• Organized, attention to detail.
• Familiarity with natural and organic foods
• Self-motivated, organized, responsible, flexible
• Regular, predictable attendance with ability to work a flexible schedule to meet the needs of the business.
• Ability to project friendly, outgoing personality
• Written and spoken English proficiency
• Ability to lift up to 50 lbs. as needed

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Are you willing to work weekends?

Experience:

• Customer service: 1 year (Preferred)
• Management: 2 years (Preferred)

Work Location: In person

Salary : $16 - $23