Job Summary:

The Accounts Receivable Specialist manages the company's accounts receivable process, ensuring timely and accurate invoicing, payment processing, and collections, while also resolving customer inquiries and maintaining accurate records.

Duties/Responsibilities:

• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Creates invoices according to company practices; submits invoices to customers.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.

• Work with customer service and sales people regarding collection issues, process and review account adjustments, resolve customer discrepancies and short payments.
• Responsible for monitoring and maintaining accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Review and approve adjustments to accounts
• Posts customer payments by recording cash, checks, and credit card transactions.
• Audit delinquent accounts considered to be non-collectable; ensure maximum efforts have been taken before assigning bad credit status to account.
• Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
• Resolves invalid or unauthorized deductions by following pending deductions procedures.
• Weekly and/or monthly reporting to direct Manager
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with Sales Department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.

• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
• Creates reports regarding the status of customer accounts as requested. 
• Research customer discrepancies and past-due amounts. 
• Collaborates with Manager to reconcile accounts receivable monthly. 
• Assists in generating monthly billing statements based on the general ledger.
• Assists Accounting Manager in reconciling revenue accounts each month.
• Set up new accounts

• Establish credit limits on new and existing customer accounts.

• Copies, files, and retrieves materials for accounts receivable as needed.
• Relays changes of information to appropriate employees.
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Must have NetSuite experience
• Must be bilingual English/Spanish
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.  
• Excellent organizational skills and attention to detail. 
• Team player

Education and Experience:

•  Associate or Bachelor’s degree in accounting preferred. 
• At least 4-5 years of related experience required.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.