What are the responsibilities and job description for the Customer Service Representative position at Evonik Industries?
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik :
We are seeking a dedicated Customer Service Representative to join our Health Care business line at Evonik Industries. This role involves managing end-to-end order processing, handling customer requests from initial receipt through to the delivery of goods, issuing necessary documentation, and collaborating closely with other value chain stakeholders. Additionally, the role includes managing sample requests, MTO (Make-to-Order) products, and services.
RESPONSIBILITIES
- Manage end-to-end order processing using the SAP system.
- Utilize external platforms provided by our warehouses to track and manage inventory and shipments.
- Issue and manage all necessary documentation, including invoices, delivery notes, and shipping documents.
- Collaborate with internal teams such as logistics, sales, and supply chain to ensure seamless order fulfillment.
- Handle sample requests and MTO product orders specific to the Health Care business line.
- Attend meetings related to Supply Chain, Quality, and other relevant areas to support our manufacturing site operations.
- Coordinate international requests, processing orders with sister companies worldwide, and managing shipments to and from the US.
- Communicate effectively with customers to provide updates on order status and address any inquiries or issues.
- Maintain accurate records of customer interactions and transactions.
- Assist in resolving any order-related issues to ensure customer satisfaction.
REQUIREMENTS
The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager :
Brittney Compton [C]
Company is
Evonik Corporation
