About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Summary

The Clinical Support Lead an outward facing role interacting closely with key attorney referral sources to resolve service issues.

Job Duties

• Assist with attorney portal requests
• Will work closely with the RCM/Billing, Settlements, and Documentation team to ensure that referral sources requests are responded to efficiently and effectively.
• Lead our Diagnostic Care Support
  • Log diagnostic scripts in the appropriate spreadsheet.
  • Coordinate diagnostic appointments with relevant facilities.
  • Follow up to confirm diagnostic appointments are scheduled/completed.
  • Send NC emails if a patient fails to complete a test.
  • Follow up with the clinical team regarding missing diagnostic scripts.
• Lead our Referral Care Support
  • Refer patients to specialists, cognitive therapy, EMGs etc…
  • Track referrals, appointments, and patient compliance.
  • Obtain specialist records.
• Lead our Compliance Care Support
  • Send and log NC emails generated by the front desk daily.
  • Prioritize missed initial appointments.
  • Send second and third reminder emails weekly, notating on the sheet.
  • Inform the financial team and relevant staff of settled or dropped cases.
• Other duties as assigned.

Qualifications

• A minimum of 5 years of experience in a Practice Management, Billing / RCM, or Healthcare Services Sales role; Bachelor’s degree is not required if sufficient length of experience in the above functions.
• Experience working with Personal Injury Attorneys, with significant working knowledge of the personal injury settlement process.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Education

• Bachelors or better