Dispatcher

DISPATCHER

JOB OVERVIEW

Executive Transportation is looking for a detail-oriented and highly organized Dispatcher to coordinate passenger transportation services in a fast-paced, high-pressure environment. This role involves managing scheduled transportation, ensuring efficient routing and handling last-minute changes. The Dispatcher will be responsible for directing drivers, responding to unexpected delays and maintaining seamless communication between passengers, drivers and staff.

RESPONSIBILITIES

• Receive incoming calls, emails or other communications requesting services, assistance or information.
• Coordinate and dispatch appropriate vehicles to the correct location.
• Communicate clearly and effectively with drivers, managers and customers.
• Document relevant information and trip details precisely and within a timely manner.
• Handle emergency situations calmly and efficiently.
• Manage last-minute changes, delays and cancellations, adjusting schedules as needed to maintain smooth operations.
• Address and effectively solve problems that may arise during a shift.
• Provide clear directions when needed.
• Utilize dispatching software, communication systems and other relevant technologies to enhance efficiency and accuracy.
• Track all drivers, their routes and incoming/outgoing flight schedules.
• Monitor the location of all vehicles and keys.
• Provide excellent customer service by addressing inquiries, providing information and ensuring timely responses to requests.
• Ensure compliance with company policies, safety regulations and transportation guidelines.
• Work closely with management and other departments to improve service and efficiency.

QUALIFICATIONS

• Ability to handle multiple tasks simultaneously and prioritize them based on urgency.
• Strong verbal and written communication skills are essential for effective coordination and information exchange.
• Stress Management. Ability to remain calm and make quick decisions under stress is crucial during high pressure situations.
• Familiarity with the geographical area being served to efficiently dispatch vehicles.
• Proficiency in using dispatching software, communication systems and other relevant technologies.
• Work effectively with other dispatchers as well as managers, drivers and customers.
• Accurate record-keeping and attention to detail are important to ensure vehicles are dispatched accordingly.
• Ability to analyze situations and make decisions to address challenges and unexpected issues.
• Being Self-Motivated.
• Availability for flexible shifts, including nights, weekends and holidays.
• Knowledge of DOT regulations and passenger transport safety standards a plus.
• Must Have at Least 1-Year of Dispatch Service

SCHEDULE

• Full Time / 8 hour shift
• 5-Day work week with 2 Days Off / Days Off may not be consecutive days
• Shift will include the following: Saturday: 6:00am to 2:00pm and Thursday: 6:00am to 2:00pm
• Other days to be determined will be 2:00pm to 10:00pm
• All shifts start and end at Executive Transportation in Newport, KY

TRAINING

• Paid Training
• Training period is typically 4-6 weeks
• Training schedule is typically Monday-Friday, 6:00am to 2:00pm
• Once training commences, regular working schedule will start

SALARY

• $18.00 / Hour

BENEFITS

• 401K with a Safe Harbor Match available after 6 Months of Service
• 6 Paid Holidays a Year

OUR COMPANY

Executive Transportation is the premier ground transportation company in the Greater Cincinnati / Northern Kentucky area. Since its inception in 1961, Executive Transportation has been a family owned and operated business and is now a fourth-generation company.

Our services consist of Luxury Private Car and SUV, Airport Shuttle Service, Charter Bus, Van Service (Express Mobile) and Group Logistic Coordination. Our reputation consists of safety, reliability, timeliness and professionalism; which is achieved by providing safe, clean, new and reliable vehicles along with expertly trained drivers.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift

Application Question(s):

• Are you available to work second shift - approximately 2:00pm to 1:00am?
• Are you available to work weekends - Saturday & Sunday?

Experience:

• Dispatching: 1 year (Required)

Ability to Commute:

• Newport, KY 41071 (Required)

Work Location: In person

Salary : $18