25927 Mailroom Customer Associate

Title – Mailroom Customer Associate-25927

Position Type- Full time - Regular

Location: 200 West Street, New York, NY, 10282

Hours Per Week : 25.0 and 35.0 Hours

Shift Timing: 4:00PM to 9:00PM

Level Of Education : High School/Equivalent

Skills: A good answering large volume of calls good attitude handling positive attitude working under pressure

Years of experience: 1-2 years

Responsibilities:

• Perform various Mail Centre activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

• Lift heavy boxes, files or paper when needed

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment

• Consistently adhere to business procedure guidelines

• Adhere to all safety procedures

• Take direction from supervisor or site manager

• Maintain all logs and reporting documentation; attention to detail

• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)

• Operating mailing, copy or scanning equipment * Shipping & Receiving

• Handle time-sensitive material like confidential, urgent packages

• Perform other tasks as assigned

• Scanning incoming mail to recipients

• Perform file purges and pulls

• Create files and ship files

• Provide backfill when needed

• Enter information daily into spreadsheets

• Identify charges and match them to billing

• Sort and deliver mail, small packages Minimum Requirements:

• Minimum of 6 months customer service related experience

• High school diploma or equivalent (GED) required Qualifications:

• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

• Experience running mail posting equipment a plus

• Excellent communication skills both verbal and written

• Lifting up to 55 lbs with or without accommodations

• Willingness and availability to work additional hours if assigned

• Ability to effectively work individually or in a team environment

• Competency in performing multiple functional tasks

• Ability to meet employer's attendance policy

. H.S. Diploma or equivalent

• . Ability to read, write, and speak English

• . Must be able to Multi-Task

• . Must be able to maintain high production levels

• . Must be able to prioritize to changing business needs

• . Must have basic knowledge of Microsoft Office Applications

• . Acquire good communication skills to convey ideas, facts, information, opinions, or perceptions accurately, thoroughly, and in a manner easily understood by staff, employees, and clients.

• . Ability to lift 20-50 pounds’ containers.

• . Must be able to walk and stand more than 90% of the week.

• . Must be able to work independently with very little supervision.

• . Knowledge of the production environment.

• . Conditions may include office environment, computer room, production floor, warehouse, and shipping/receiving.

Job Type: Full-time

Schedule:

• On call

COVID-19 considerations:
fully vaccinated

Language:

• English (Required)

Work Location: One location