Operations Manager - (REMOTE)

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

The Operations Manager will be responsible for supporting all operations, growth and productivity aspects of eXp AFFINITY, RELOCATION & REO DIVISIONS in Brokerage Operations by helping build and manage Standard Operating Procedures, working with our Brokers, Agents, corporate clients and all other eXp operational staff and initiatives. The REVENO Affinity-Relocation Manager will also work closely with our Brokers and Agents to help support the growth of our eXp AFFINITY and eXp RELOCATION business across eXp globally. The REVENOS Manager-Affinity-Relocation will collaborate with the Director of Relocation for all growth and operational business and initiatives to ensure alignment. Ongoing development of Brokers, Agents and staff, by supporting all training and client engagement events. Supporting compliance at the state level for all Affinity and RELOCATION business. This person will have an exceptional track record as a multistate supervisor, project management, operations and an understanding of running an Affinity and RELOCATION business in a real estate brokerage at a national level, an aptitude for leading and inspiring teams, a collaborative approach, and a boundless work ethic. They must be a “people-person” but also possess the ability to implement systems and scale business nationally. Must be competent and able to work directly with corporate clients and build long standing relationships in the Affinity and RELOCATION industries.

How you will make an impact:

• Ensures that eXp delivers exceptional brokerage support to Brokers and Agents in their representation of corporate clients and customers
• Ensures that eXp delivers exceptional customer service to our Affinity and RELOCATION and customers and corporate clients to exceed their expectations
• Lead, support and manage Brokers, agents and other state staff in delivering exceptional real estate services to our corporate clients
• Ability to work with corporate clients and our agents and help support the growth of new business through operational excellence and relationship building
• Track and report utilization of tool metrics to Director of Special Projects or President of Brokerage Ops
• Ability to carry a caseload of Affinity and/or RELOCATION files and do an outstanding job in delivering exceptional customer service to all clients and customers
• Support achievement of Affinity and RELOCATION brokerage goals for agent and client retention, growth, and new opportunities
• Follow the eXp Risk Management Program and provide risk management tools to eXp brokers and agents
• Support the growth and outstanding performance of eXp’s relationship with Affinity and Relocation corporate clients
• Work with Director of Relocation to manage and implement the ongoing enhancement of and compliance with company-wide and individual Affinity and RELOCATION operations manuals at the state and national levels
• Support innovation in how the company can efficiently assist its growing national agent base in terms of brokerage operations
• Support the Growth and Productivity teams by ensuring that state brokers are available to positively engage with prospective agents who are interested in joining eXp relative to Affinity and RELOCATION business
• Support the growth of Affinity and RELOCATION business opportunities throughout the organization
• Must be a Team Player

How you will grab our attention:

• 5 years experience in real estate in the RELOCATION industry
• Hold an active real estate broker license with continuing education credits in real estate, management preferred
• Proven track record of leadership working with Brokers, Agents and corporate clients in the Affinity and RELOCATION industry
• Ability to work with and motivate others including a track record of developing Brokers and Agents while maintaining a high standard of employee and corporate client relationships Demonstrated proficiency in technology and Cloud based technology
• Experience in startup company / organization preferred
• Excellent communication skills - written, verbal, and interpersonal communication skills across all levels of the organization and with corporate clients
• Demonstrated ability to analyze processes, support change, and think operationally and strategically to achieve business goals
• Able to drive results and meet goals with a strong sense of urgency
• Possess the highest degree of integrity
• Willingness and ability to travel

Education:

• BA/BS in sales, business administration or related field preferred
• High School Diploma/GED required
• Real estate license preferred
• WERC Member (past/present) a plus!

What eXp Realty provides:

• Robust Medical coverage, as well as Dental & Vision benefits
• Company provided equipment; laptop, monitor, headset
• FSA plan
• 401k with a 4% match
• Stock option grant
• Fully remote environment
• Amazing company culture
• And more…

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.