What are the responsibilities and job description for the Help Desk Worker position at Expedite Technology Solution?
Job Summary
As a Help Desk Analyst, you will be responsible for providing technical support and assistance to users in need of computer hardware, software, and networking help. You will play a crucial role in ensuring that all IT-related issues are addressed promptly and effectively.
Responsibilities
- Respond to user inquiries via phone, email, or in-person regarding computer software or hardware operation to resolve problems
- Assist in the installation, configuration, and maintenance of software applications
- Troubleshoot technical issues related to operating systems and network connectivity
- Provide excellent customer service by ensuring timely and accurate solutions to user problems
- Document all help desk interactions, troubleshooting steps, and resolutions in the ticketing system
- Collaborate with other IT team members to escalate complex issues as needed
Skills
- Proficiency in various operating systems including Linux
- Strong customer service skills with the ability to communicate technical information effectively
- Experience in technical support, help desk operations, and software troubleshooting
- Knowledge of computer management tools and systems like Remedy
- Familiarity with computer hardware components and peripherals
- Understanding of computer networking concepts and protocols
If you possess these skills and are passionate about providing top-notch technical support, we encourage you to apply for this exciting Help Desk Analyst position.
Job Type: Contract
Pay: $21.35 - $22.77 per hour
Expected hours: 37.5 per week
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Nashville, TN 37243 (Preferred)
Work Location: In person
Salary : $21 - $23
