What are the responsibilities and job description for the HELP DESK position at Insight Global?
A client in the Franklin, TN area is looking for a Help Desk Support role to join their team. They need someone to sit on-site 3 days a week. This resource will be working calls 50 / 50 with the dealerships and internal. They are going to be on a first-call resolution basis. They will also be needing to help support tickets via email and chat. This is a 12-month contract looking to extend, ex. they have a contractor that has been with them for 4 years now.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com .
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Active Directory Knowledge
1-2 years of experience in a help desk or technical support role.
Basic understanding of computer hardware, software, and networking concepts.
Experience with ServiceNow - 8-14 tickets a day
Strong communication skills and a customer-oriented attitude.
Office 365 shop
