Dispatch Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The role of a Dispatch Agent is to identify and understand our customer's final-mile transportation needs. Your main responsibilities will include receiving, booking, and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role, one must maintain organization with high volume, think creatively and independently about problems and solutions, and have excellent interpersonal skills while delivering exceptional customer service.

Major Duties and Responsibilities:

· Prepare, handle, and process documentation, including house and master air waybills and sea waybills, commercial documents and customs/regulatory documents

· Update terminal recovery, cargo delivery, and equipment return information it a timely and accurate manner into our operating system

· Timely freight dispatch to avoid disruptions in customer's supply chain

· Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in-person

· Review and monitor reports to understand individual performance, impact, and opportunities for development and efficiencies.

· Contribute to maintaining strong vendor relationships- airlines, trucking companies, etc.

· Work within compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements

· Meet key performance indicators in support of department, branch, product, and company goals

· Desire to understand overall department process flow and constantly seek opportunities for efficiencies

· Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

· High School Diploma

· Excellent customer service skills; friendly, courteous, empathetic and helpful

· Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results

· Strong attention to detail and organizational skills

· Proven desire to learn and expand knowledge base

· Sense of urgency around all aspects of customer service

· Emotional resilience, can withstand stress

· Work effectively and productively with others

· Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)

· Fluent in English

Desired Qualifications:

· Bachelor's degree

· One year of work experience in a customer service-related role

Additional Information

Expected Salary: $24-27/hr

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus