What are the responsibilities and job description for the Customer Service Specialist position at Experis?

Our client is seeking a Customer Service Specialist to join their team

Role : Customer Service Specialist

Location : Phoenix, AZ 85040 United States. 100% ONSITE.

Comments / Special Instructions

This role will also require proficiency testing.

Microsoft Office Proficiency Test
Word
Excel
Outlook
Data entry
Ten-key
Typing

Qualifications :

ESSENTIAL REQUIREMENTS FOR THE POSITION :

High School diploma or GED; Associates Degree preferred.

Excellent customer service skills (friendly, courteous, professional, and helpful).

Proficient with Microsoft Windows 2000 / XP Professional.

SAP experience strongly desired.

Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.

Ability to calculate figures and amounts.

Strong verbal, written and interpersonal skills.

Ability to organize and prioritize work.

Ability to work with minimal supervision.

Ability to work overtime as required.

Strong work ethic, with focus on attendance and punctuality.

Responsibilities :

BASIC PURPOSE OF POSITION : Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone / fax orders and relative data into the computer by performing the following duties : ESSENTIAL RESPONSIBILITIES OF THE POSITION (includes the following; other responsibilities may be assigned) :

Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.

Receive and input orders and ensure they are filled in an accurate and timely manner.

Call customers when necessary to advise shipment delay and / or information necessary to process orders. Answer product availability questions; suggesting information about other products and services. Follow through on customer requests as needed.

Arrange transfer of inventory from other Service Centers as needed.

Initiate tracers with carriers.

Make changes to or cancel orders / backorders.

Initiate orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.).

Initiate file maintenance for corrections to computer's customer file. Perform clerical duties such as filing invoices.

Fill out forms, determine changes for service requested.

Provide assistance to other service centers as the need arises. Respond to questions about their orders and shipments.

Handle all customers in a professional manner.

Obtain customer feedback information.

Adhere to all company policies and procedures.

NON-ESSENTIAL RESPONSIBILITIES OF THE POSITION :

Perform all other duties and special projects as assigned.

Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. Learn More

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