What are the responsibilities and job description for the Dining Room Supervisor position at Explor Peaks of Otter LLC?
Nestled amongst three mountain peaks in the Blue Ridge Mountains, Peaks of Otter Lodge offers a tranquil spot on Abbott Lake for guests to enjoy breathtaking views. Located in Bedford, Virginia the Lodge provides a variety of ways to experience the scenic beauty and heritage of the southern Appalachian region. Guests can enjoy delicious food and drinks during their stay at the Lodge. We also offer retail services throughout the area.
This is a seasonal position (April - October)
This is a seasonal position (April - October)
Responsibilities:
- Assist the Food & Beverage Manager in overseeing all aspects of the front of house operation including ensuring that all Servers are trained and assisting the guests in a courteous, friendly and efficient manner per Company standards
- Ensure that the Host/Hostess area is clean and organized at all times and assist them during peak and busy periods. Ensure organization of daily restaurant reservations
- Oversee and monitor opening and closing side work responsibilities with Servers and Bussers on a daily basis and sign off on duties as required
- Supervise the Bartender and Server check-out and cash closing procedures
- Ensure that the dining experience of all guests exceeds their expectations in an effort to provide extraordinary hospitality per the Company’s guidelines
- Execute proper and accurate closing procedures in accordance with company policy
- Provide feedback to the Restaurant Manager regarding any and all operational issues as they arise
- Commit to train, coach and mentor front of house staff and work with Food & Beverage Manager
Position Requirements:
- Able to work a variety of shifts including evenings, weekends and holidays
- Be self-motivated with the ability to perform with the highest professional and ethical standards
- Excellent customer service and people skills
- Respond well to a changing work environment and able to perform at the highest level with minimal supervision
- Possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
- Excellent analytical and problem resolution skills with the ability to proactively recommend solutions
- Demonstrate effective written and verbal communication skills
- Intermediate computer skills with Microsoft Office and familiarity with POS system functionality
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting, and lifting up to 25 lbs. frequently and 50 lbs. occasionally.
Education and Experience:
Education: High school diploma or equivalent
Experience: Three (3) years supervisory experience in the restaurant industry
Minimum 3 years hospitality/customer service experience
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
Education: High school diploma or equivalent
Experience: Three (3) years supervisory experience in the restaurant industry
Minimum 3 years hospitality/customer service experience
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
Dining Room Worker
Michie Tavern -
Charlottesville, VA
Highlands Dining Supervisor
Sunnyside Communities -
Harrisonburg, VA
Highlands Dining Supervisor
SUNNYSIDE PRESBYTERIAN HOME -
Harrisonburg, VA
