What are the responsibilities and job description for the FRONT DESK AGENT (PT) position at Expotel Hospitality?
About the Role:
The Front Desk Agent plays a crucial role in ensuring a positive first impression for guests at Tuscaloosa Hospitality LLC. This position is responsible for managing the front desk operations, including check-ins and check-outs, while providing exceptional customer service. The agent will handle guest inquiries, resolve issues, and ensure that all administrative tasks are completed efficiently. By maintaining a welcoming atmosphere, the Front Desk Agent contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering repeat business and enhancing the reputation of the establishment.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience with hotel management software.
- Bilingual abilities to assist a diverse clientele.
- Knowledge of local attractions and services.
- Sweeping, Mopping, Cleaning glass, and dusting.
- Handles Breakfast, Cooking, Stocking, and Cleaning.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage the check-in and check-out processes, including processing payments and issuing room keys.
- Respond to guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Handle guest complaints and issues with empathy and professionalism, ensuring resolution to maintain guest satisfaction.
- Maintain accurate records of guest information and transactions, ensuring compliance with hotel policies.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Customer service experience is crucial, as it equips the agent with the tools to handle inquiries and resolve complaints with professionalism. Familiarity with hotel management software enhances efficiency in managing bookings and guest information. Preferred skills, such as bilingual communication, allow the agent to cater to a wider range of guests, improving overall satisfaction. Additionally, knowledge of local attractions enables the agent to provide valuable recommendations, enriching the guest experience.
