What are the responsibilities and job description for the Front Desk Receptionist position at Express Auto Hail Repair?
Front Desk Agent – Customer Support & Contract Specialist
Location: College Station, TX
Job Type: Part-time, Contract, Temporary
Pay: $16/hr Commission
About Us
At Express Auto Hail Repair, our mission is to make hail repair easy, fast, and stress-free. We serve communities hit by severe hailstorms and work closely with the nation’s leading insurance providers to restore vehicles to pre-storm condition.
We're passionate about building a team of professionals who are not only skilled but truly care about delivering great service to our customers. We believe in creating a positive, professional, and encouraging environment—especially at the front desk, where trust and confidence begin.
Position Overview
As a Front Desk Agent, you’ll be the first face customers see when they visit the shop for their hail estimate—and the one who helps guide them through the final step of committing to their vehicle’s repair. Your role is essential in helping customers feel informed, comfortable, and confident in choosing Express AHR.
You’ll support customers through their visit, explain our simple repair process, answer questions, and assist them in signing their repair authorization paperwork (we’ll train you on everything you need to know).
What You'll Do
- Greet walk-in and scheduled customers with warmth and professionalism
- Clearly explain the repair process and benefits of choosing Express AHR
- Support customers in reviewing and signing contracts for hail repair
- Answer basic questions regarding insurance, deductibles, and next steps
- Manage appointment check-ins and keep the schedule organized
- Assist the estimating team in preparing paperwork or photos if needed
- Keep the front area clean, welcoming, and organized
What We’re Looking For
- Friendly, approachable personality with strong communication skills
- Ability to help customers feel at ease and confident in their decisions
- Detail-oriented with solid organizational skills
- Comfortable using mobile apps, email, and basic office software
- Reliable, punctual, and professional in appearance and attitude
- Prior customer service or office experience is a plus, but not required
Schedule & Pay
- Flexible scheduling available (Monday–Saturday)
- Around 40 hours per week
- Pay range: starts at $16 per hour based on skills (can be negotiable) bonuses for contract signings
Why Work With Us?
- Positive, team-focused work environment
- Bonus opportunities
- Room for growth within the company
- Great role for those who enjoy customer interaction and clear processes
Apply Today!
Whether you’re experienced in front desk work or just starting out and love working with people, we’d love to talk with you. Help us bring relief and support to storm-affected communities—one customer at a time.
Job Types: Part-time, Temporary, Contract
Pay: From $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16
