What are the responsibilities and job description for the Medical Office Phone Operator (Bilingual) position at Express Care of Belleview?
Job Overview
We are seeking a dedicated and professional Phone Operator to join our team. The ideal candidate will be responsible for managing incoming calls, providing excellent customer service, and performing various clerical tasks. This role is essential for ensuring smooth communication within our organization and with our clients. The Phone Operator will play a key role in maintaining a positive and efficient work environment.
Duties
- Answer incoming calls promptly and professionally, ensuring excellent phone etiquette.
- Direct calls to the appropriate departments or personnel as necessary.
- Perform data entry tasks accurately and efficiently.
- Maintain organized records of calls and messages.
- Provide information to callers regarding services, products, or inquiries.
- Assist with front desk duties as needed, including greeting visitors.
- Support administrative tasks such as filing, scheduling appointments, and managing correspondence.
- Collaborate with team members to improve communication processes.
Skills
- Proficient in using phone systems and related technology.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Experience in clerical or administrative roles is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clients.
- Strong organizational skills to maintain an efficient workflow.
If you are passionate about providing exceptional service and possess the necessary skills to excel in this role, we encourage you to apply. Join us in making a difference through effective communication!
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
- Life insurance
- Vision insurance
Physical Setting:
- Medical office
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person