What are the responsibilities and job description for the Express Employment International | Customer Service Inside Sales Representative (B2B) – Logistics & Packaging(New Grad) position at Express Employment International?
Local Virginia Candidates Only.........Available to Start immediately open to 2023,2024, and 2025 Grads
Position Overview
We are seeking a motivated and customer oriented Client Inside Sales Representative to join our logistics and packaging team. This is an excellent opportunity for recent college graduates eager to launch their careers in sales and customer service in a dynamic and fast-paced B2B environment. The ideal candidate will play a key role in building relationships, managing customer accounts, and driving sales growth, while learning the ins and outs of the logistics and packaging industry.
Key Responsibilities
Customer Relationship Management :
Act as the first point of contact for B2B customers, responding to inquiries, resolving concerns, and ensuring an exceptional customer experience.
Foster long-term relationships with clients by understanding their business needs and recommending appropriate solutions.
Follow up on customer requests and proactively identify opportunities to upsell or cross-sell.
Sales and Order Management :
Create quotes, process orders, and monitor shipments to ensure timely and accurate delivery.
Work closely with the operations and warehouse teams to maintain smooth order fulfillment.
Update and maintain records in CRM systems, ensuring accurate tracking of customer interactions and sales opportunities.
B2B Sales Development :
Support business growth by conducting outbound calls to potential clients and building new relationships.
Assist in preparing and delivering product proposals and presentations to prospective customers.
Contribute to the development of strategies for acquiring and retaining clients.
Problem Resolution and Support :
Collaborate with internal teams to troubleshoot and resolve order issues or delays.
Keep customers informed of their order status and proactively address potential challenges.
Provide personalized follow-ups to ensure customer satisfaction and loyalty.
Training and Development :
Participate in company training programs to gain a deeper understanding of products, services, and industry trends.
Learn about key aspects of logistics, supply chain management, and packaging solutions to build expertise.
Engage with senior team members and mentors for career development and guidance.
Qualifications : Required :
Bachelor’s degree in business administration, Marketing, Communications, or a related field.
Strong communication, organizational, and interpersonal skills.
A proactive and positive attitude with a willingness to learn and grow in the role.
Ability to multitask and manage time effectively in a fast-paced environment.
Preferred :
Internships or prior experience in customer service, sales, or the logistics / packaging industry (not required).
Familiarity with CRM systems and Microsoft Office Suite.
Interest in developing skills in B2B sales and customer relationship management.
Why Join Us?
Gain valuable experience in a high-growth industry.
Work in a supportive environment that values learning and professional development.
Access mentorship opportunities to build your skills and advance your career.
Compensation and Benefits :
Competitive base salary with performance-based incentives.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Ongoing training and career development programs.
If you are a recent graduate with a passion for customer service and sales, we’d love to hear from you! Submit your resume and a cover letter highlighting your skills and motivation for this role to monet.louis@expresspros.com
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