What are the responsibilities and job description for the Customer Service Coordinator position at Express Plumbing Service?
* Work with great people, in team-driven culture, and have fun while being compensated well!**
Are you a stickler for impeccable service? Do you pride yourself on solving problems, finding solutions, and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Express Plumbing, Heating, and Cooling is the company for you.
We are seeking an experienced customer service professional to join our Customer Experience Providers team.
Essential Function and Responsibilities
- Strong commitment to world-class customer service.
- Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
- Superior oral/written communication skills and ability to convey information clearly and effectively.
- Ability to work well and quickly under pressure.
- A knack for effective time management, organization, and prioritizing.
- Strong decision-making, change management, and negotiation skills.
- Ensures proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
- Participation in rotational after-hours call taking, remotely.
- Build solid productive relationships with team members and customers.
- Provide timely feedback to management on any issues or needs.
Minimum Qualifications:
- High School Diploma or GED
- 1-2 years of call center experience preferred or previous customer service experience
- Working knowledge of computers and ability to navigate through software applications i.e.: MS Outlook, Excel & Word.
- Previous experience working with business management software tools preferred
- Ability to effectively handle multiple tasks in a fast-paced environment
Benefits:
- We offer competitive pay, actual salary depends on experience
- Health Insurance for team members
- Paid Holidays
- $500 Sign on bonus
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 1 year (Preferred)
Work Location: In person
Salary : $17 - $22
