What are the responsibilities and job description for the IT Field Installer position at Express Wash Hold Co LLC?

Job Description

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands : Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.

Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.

Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Discover the benefits of joining Express Wash Concepts

Competitive pay and year-end bonus opportunities.
Free Unlimited Wash Club Membership.
Paid vacation and comprehensive health benefits (medical, vision, dental, life, and disability).
1,000 annual HSA contribution (with qualifying plan).
401k with up to 4% company match.
Educational reimbursement up to $5,200 annually.

Essential duties and responsibilities

We are looking for IT Field Installers to support new site IT installations, booth deployments, and IT service requests. This hands-on role involves installing IT infrastructure, troubleshooting technical issues, and ensuring smooth operations across various locations. For the first five months, you will primarily focus on booth installations, which will require extensive travel from Monday to Thursday. After that, the role will shift to new site IT deployments and ongoing IT support, with continued travel.

Booth Installations (First 5 Months) :

Travel extensively (Monday-Thursday) for the first five months to install booths and the IT equipment needed for them.

You will be asked to operate power tools, forklifts, and skid steers.

After the Booth project :

Install and test networking, POS systems, computers, security, cameras printers, and other IT hardware.

Work with our POS software vendor on the configuration and testing of the kiosk and point of sale devices.

As needed, respond to and resolve IT service tickets related to hardware, software, and networking issues.

Provide hands-on troubleshooting and escalating POS issues as needed to higher-level support team

Job Requirement

High school diploma or any higher education degree

Experience working in retail technology is a plus along with any type of construction.

Any type of hands-on experience with server mounts, POS systems, security cameras, networking (Cat5e / Cat6 wiring), and IT hardware installations is a plus.

Physical labor is required, experience working with power tools, any type of concrete work, driving construction equipment is all going to be needed.

Strong customer service and communication skills

The ability to troubleshoot and resolve hardware, software, and network-related issues.

Willingness to travel extensively (Monday-Thursday) for the first 5 months and as needed for new site installs thereafter.

Any type of electrical work is a plus.

Physical Requirements

Ability to stand, walk, bend, and lift for extended periods.

Consistently lift over 20 pounds, with occasional lifts up to 70 pounds.

Work in a variety of temperature conditions, including both cold and hot environments.

Wear required safety equipment as needed.

Travel is required Monday through Thursday.

Work on weekends when necessary.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Salary : $5,200

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