What are the responsibilities and job description for the Hotel Front Desk Agent position at Extended Stay America Premier Suites - Ft. Myers,...?
Position Title: Guest Service Ambassador
Location: Extended Stay America - Fort Myers
When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the extended stay market.
Our Core Values are at the root of our culture and sets us apart from the competition.
- We Are All In – TEAM
- We Are Inspired – Service
- We Do The Right Thing – Integrity
- We Grow By Giving – Enrichment
- We Play To Win – Results
Are you passionate about creating memorable experiences?
Join our team as a Guest Service Ambassador, where you’ll be the heart and soul of our hotel! In this dynamic role, you’ll be the first face our guests see, welcoming them with a smile and ensuring their stay is nothing short of exceptional.
What You’ll Do:
- Be the Warm Welcome: Greet guests with genuine enthusiasm, making them feel at home from the moment they walk through our doors. You’ll handle check-ins and check-outs with ease, setting a positive tone for their stay.
- Deliver Outstanding Service: Respond to inquiries and requests with promptness and a can-do attitude. Whether it’s offering dining recommendations or sharing local secrets, you’ll be the go-to source for all things fun and fabulous!
- Solve Problems Like a Pro: Turn challenges into opportunities! Address guest concerns with grace and professionalism, ensuring that every issue is resolved to their satisfaction.
- Act as a Concierge Extraordinaire: Help guests make the most of their visit by assisting with reservations, transportation, and unique experiences tailored to their interests.
- Collaborate for Success: Work hand-in-hand with your fellow team members in housekeeping, maintenance, and other departments to guarantee a seamless and enjoyable experience for everyone.
- Promote Our Hotel’s Best: Share the excitement of our hotel’s amenities and special events, helping guests discover all we have to offer while delighting in the art of upselling.
- Keep It All Organized: Maintain accurate guest records and special requests, ensuring confidentiality while keeping the flow of information smooth.
- Prioritize Safety: Uphold our hotel’s safety and security protocols, ensuring a secure environment for both guests and staff.
- Support Your Team: Be a mentor and support new team members while stepping up during busy times to maintain our high standards of service.
What We’re Looking For:
- A high school diploma or equivalent; hospitality or related degree is a plus!
- Previous experience in customer service, ideally in a hospitality setting.
- Strong communication skills and a friendly, outgoing personality.
- Proficiency in Microsoft Office Suite and hotel management software.
- A knack for multitasking and thriving in a fast-paced environment.
- Excellent problem-solving abilities and keen attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand for extended periods and lift up to 25 pounds.
- Capable of performing basic computer and office tasks.
When you join our team, you will be welcomed by some of these great benefits!
- Competitive salary and benefits package.
- Health, Dental, & Vision Insurance
- 401K (eligible after 1 year)
- Employer Paid Life Insurance
- Paid-Time Off
- Paid Holidays
- Opportunities for career advancement within the hotel.
- A supportive and dynamic work environment.
- Employee discounts on hotel services and amenities.
- Rewardian points
- Monthly Employee Recognition
Application Process:
Interested candidates should submit their application through SandpiperHospitality.com under the Careers and Associates Tab --> Hot Jobs.
We look forward to welcoming you to our team!
If you know someone who may be interested, tell them about it. SPREAD THE NEWS!
Sandpiper Hospitality, LLC and all affiliated organizations are Drug Free Workplaces
Job Type: Full-time
Pay: $14.00 - $15.40 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Fort Myers, FL 33912 (Required)
Work Location: In person
Salary : $14 - $15