What are the responsibilities and job description for the Extended Stay Service Agent position at Extended Stay America?
Job Summary:
About the Role
As a Night Service Rep Part Time at Extended Stay America, you will play a vital role in ensuring that our guests receive exceptional service during their stay. Your responsibilities will include attending to guests' needs during overnight hours, handling guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.
You will work closely with our team to ensure seamless operations and provide exceptional service to our guests. To excel in this position, you should possess excellent communication skills, both written and verbal, and be able to respond to business needs promptly and professionally.
- Key Performance Indicators
- Respond to guest inquiries and requests promptly and professionally.
- Resolve guest issues and concerns in a timely and efficient manner.
- Maintain accurate records and logs of guest interactions and issues.
- Collaborate with colleagues to ensure seamless operations and exceptional guest service.
