What are the responsibilities and job description for the Customer Operations Manager position at ExtendMyTeam?
How You Will Make an Impact
Our partner is seeking a highly skilled Customer Operations Manager to join their dynamic sales planning team. In this pivotal role, you will manage retailer supply chain processes and metrics. We’re looking for a key member of the sales planning team with effective capacity/demand planning skills, supply chain expertise, and a robust collaborative approach towards problem solving.
Responsibilities to include:
- Retail Partner Collaboration: Build and maintain relationships with retailer replenishment and operations teams through regular meetings, aiming to pinpoint and capitalize on opportunities for growth.
- Key Performance Indicators (KPIs): Improve supply chain processes for retailers to achieve or surpass goals such as in-stock levels, weeks of supply, Gross Margin Return on Inventory Investment (GMROII), and On-Time In-Full (OTIF) metrics.
- Risk Management: Proactively identify and address retail supply chain risks, including inventory shortages and transportation disruptions, by leading cross-functional teams to devise and implement solutions.
- Sales and Operations Coordination: Serve as a liaison between sales and operations departments, ensuring a harmonious balance of internal and external supply chain requirements.
- Retail Merchandising: Manage the optimization and implementation of retail merchandising, collaborating with marketing, sales, and operations to ensure timely and complete delivery of merchandising materials.
- Strategic Planning and Optimization: Collaborate with operations to develop and implement supply chain strategies to enhance efficiency, reduce costs, and improve overall performance.
What You Will Need
- Bachelor's degree in Business, Engineering, Supply Chain Management, or related field.
- 3 Years supply chain or project management, technical customer support or related experience.
- Strong ownership, action driven, and discipline in establishing and improving processes.
- Proven expertise in advanced supply chain modeling techniques (optimization algorithms, simulation, machine learning).
- Strong analytical skills and proficiency in data analysis and visualization tools.
- Exceptional problem-solving, communication, and leadership abilities.
- Six Sigma will be an asset.
Who You Will Work With
Our partner is an organization that values collaboration and community. As the Customer Operations Manager, you will work closely with the Sales, Operations, and Marketing teams.
