What are the responsibilities and job description for the Accounts Receivable Assistant position at EyeQ Monitoring?

Job Description

Description :

EyeQ Monitoring is the fastest growing provider of remote video surveillance and business intelligence in the US. From our Command Center in Marietta, GA we outsource eyeballs and ears for commercial clients to cost-effectively drive value in security, loss prevention, risk mitigation and business intelligence. We are a team of security and technology enthusiasts that are focused on building a global business that provides meaningful solutions for our partners as well as long-term career opportunities for our team members.

We are seeking a detail-oriented Accounts Receivable Assistant to join our team. This role is responsible for processing remittances, billing, collections, and assisting with customer inquiries. The ideal candidate will have strong organizational skills, a customer-focused approach, and the ability to collaborate across departments to support financial operations.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

Responsibilities :

Process remittance details for check payments.
Generate and distribute service invoices and contracts as needed.
Maintain and update recurring billing templates.
Handle W-9 and Certificate of Insurance (COI) requests.
Respond to customer requests for invoices and statements.
Address common customer questions regarding billing and payments.
Conduct collections via phone and email when necessary.
Coordinate with compliance companies for customer portal management.
Research customer history and provide relevant insights for internal communications.
Process credit memos and apply necessary adjustments.

Requirements :

Experience in accounts receivable, billing, or related finance roles.

Proficiency in accounting software and Microsoft Office (Excel, Outlook, Word).

Strong communication skills, both verbal and written.

Ability to manage multiple tasks with accuracy and efficiency.

Customer service-oriented with problem-solving capabilities.

Familiarity with compliance and customer portal coordination is a plus.

High school diploma or equivalent required; associate’s or bachelor’s degree in accounting, finance, or a related field preferred.

1-3 years of experience in accounts receivable or a similar role.

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Accounts Receivable Assistant

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