What are the responsibilities and job description for the Call Center Agent/Customer Service position at EZ Pass?
Job description
EZ Pass is Hiring on Staten Island!!
Must be 18
Call Center Reps!
Now paying $16.50 per Hour!
Must be able to work Saturdays
Must be able to reliably commute to Staten Island
Must be able to work Full Time
Must be free w/ no vacations or scheduled days off for the next two months
Must have 1 year of Customer Service Experience
Job Description
The Call Center CSR will work in a fast paced, heavy volume inbound call center servicing customer calls to the state funded program.
The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.
The CSR disseminates information on a variety of state funded programs related topics using training materials, handouts and online tools.
The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
Using our client’s platform, the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
The CSR performs account updates in strict adherence to departmental policy and procedures
Job Type: Full-time
Pay: $16.50 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Staten Island, NY 10314: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: One location